Returns, Refunds & Warranty Policy
Returns, Refunds & Warranty Policy
Effective Date: 28/02/2026
Bush Optics (“we,” “our,” or “us”) is committed to providing high-quality 4WD canvas products. This policy explains your rights under Australian Consumer Law (ACL), and how we handle returns, exchanges, refunds, and warranty claims.
1. Faulty or Damaged Products
- If your product is faulty, damaged, or not as described, you are entitled to a repair, replacement, or full refund at no cost to you.
- Contact us immediately at sales@bushoptics.com.au with your order number and photos of the damage or defect.
- We will cover all reasonable shipping costs to return the item.
2. Warranty Claims
Bush Optics products come with a 1-year warranty on fabric and primary materials, in addition to your rights under ACL.
What’s Covered:
- Fabric or materials that crack, split, or tear under normal use within 12 months of purchase.
- Bush Optics will repair, replace, or refund the affected item.
What’s Not Covered:
- Normal wear and tear, including colour fading
- Damage from misuse, neglect, improper installation, or off-road use beyond intended purpose
- Exposure to chemicals, fire, excessive tension, or unapproved modifications
Making a Warranty Claim:
- Contact us at sales@bushoptics.com.au with proof of purchase and a description of the defect.
- We may require you to return the product for inspection. You may be responsible for return shipping, unless the defect is confirmed as covered under warranty.
- Replacement or repaired items will be shipped to you; shipping costs will be communicated at the time of claim.
Your Rights:
- This warranty does not limit your statutory rights under ACL. You are entitled to a replacement, repair, or refund for major failures.
3. Change-of-Mind Returns
- If you simply change your mind, you may return the product within 7 days of delivery.
- Products must be unused, in their original packaging, and in resalable condition.
- Return shipping costs are the responsibility of the customer.
- Refunds will be issued to your original payment method once the item is received and inspected.
- Original shipping costs are not refundable for change-of-mind returns.
4. How to Return a Product
- Contact us at sales@bushoptics.com.au to request a return or warranty claim.
- Provide your order number, reason for return, and any relevant photos.
- Pack the product securely in its original packaging.
- Ship the item to the return address provided by us.
Tip: Use a tracked shipping service to protect your return.
5. Shipping & Delivery
- Risk passes to the customer upon delivery, so we recommend tracking your order.
- Estimated delivery times are provided at checkout but may vary due to circumstances outside our control.
6. Contact Us
If you have any questions or need help with a return or warranty claim, contact us: